Terms and Conditions

Welcome to Såpe. These terms and conditions govern your use of our website and the purchase of products from us. By accessing www.sapeproducts.com and placing an order, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Conditions

We reserve the right to refuse service to anyone at any time for any reason. Your use of this site, including all content and services, is at your own risk. By agreeing to these terms, you confirm that you will not use the website for unlawful purposes, and that any personal information provided is accurate.

2. Product Information and Availability

We strive to ensure that all product descriptions and images are accurate. However, slight variations in colour or packaging may occur due to natural differences in materials. All products are subject to availability, and we reserve the right to modify or discontinue products without notice.

In the event that an item becomes unavailable after you place an order, we will notify you and offer either an alternative product or a refund.

3. Pricing and Payment

All prices are quoted in GBP (£) and include VAT unless otherwise stated. Shipping costs are additional and calculated during checkout. Prices are subject to change without notice, but any changes will not affect orders already confirmed.

We accept secure payment via major credit cards and other accepted payment gateways. By placing an order, you agree that you are authorised to use the payment method provided.

4. Shipping

Orders are processed within 1-2 working days, and we offer a variety of shipping options through Royal Mail. Shipping costs and delivery times will be calculated during checkout based on your location and the size of your order.

For more details, please refer to our Shipping Policy.

5. Returns and Refunds

If you are unsatisfied with your purchase, we accept returns within 30 days of receipt, provided the items are unused, unopened, and in their original packaging. Refunds will be processed to your original payment method once we have received and inspected the returned items.

For more information, including how to return items and refund processing times, please visit our Returns and Refunds Policy. 

6. User Responsibilities

By using this website, you agree to:

  • Provide accurate, complete, and current information at all times.
  • Not use the website in any way that could interfere with other users or compromise its security.
  • Not upload, transmit, or distribute any viruses, malware, or harmful code.
  • Not attempt to access, modify, or use any part of the website without authorisation.
7. Intellectual Property

All content on the Såpe website, including but not limited to text, images, logos, and graphics, is the intellectual property of Sape Products Ltd. You may not reproduce, distribute, or use any part of this content without our written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Sape Products Ltd will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. This includes but is not limited to errors or omissions in content, product availability, or issues with third-party links.

9. Force Majeure

We will not be held liable for any failure to perform or delay in performing any of our obligations due to events outside our control (e.g., natural disasters, strikes, or unforeseen governmental restrictions). In such cases, we will notify you as soon as reasonably possible and take steps to minimise any impact.

10. Data Protection and Privacy

Your submission of personal information is governed by our Privacy Policy. We comply with GDPR and other relevant data protection laws to ensure your data is handled securely and used only for the purposes agreed upon.

11. Dispute Resolution

In the event of a dispute arising from these Terms and Conditions, you agree to first contact us directly at hello@sape.shop to attempt resolution informally. If the dispute cannot be resolved, it will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being posted on the website. It is your responsibility to review the Terms and Conditions periodically.

14. Company Information
  • Company Name: Sape Products Ltd
  • Company Number: 15533858
  • Registered Office: 167-169 Great Portland Street, London, England, W1W 5PF
15. Contact Information

For any inquiries regarding these Terms and Conditions, please contact us at hello@sape.shop or see our Contact Page.