Privacy Policy

At Sape Products Ltd ("Såpe", "we", "our", "us"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit or make a purchase from www.sapeproducts.com (the “Site”).

By using our Site, you agree to the terms of this Privacy Policy. Please read it carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: When you place an order or register on our Site, we collect information such as your name, billing address, shipping address, email address, phone number, and payment details.
  • Website Usage Information: We automatically collect certain information when you interact with our Site, such as IP addresses, browser type, referring URLs, and how you interact with our pages.
  • Cookies: We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences. You can manage cookie settings in your browser.
2. How We Use Your Information

We collect and use your personal data for the following purposes:

  • Order Processing: To process your transactions and fulfill orders.
  • Customer Service: To respond to your queries, process returns, and provide support.
  • Marketing Communications: If you consent, we may send you promotional emails about new products, special offers, or other information we think you’ll find valuable. You can opt out at any time.
  • Site Improvement: We use data such as website usage patterns to improve our services, products, and user experience.
  • Legal Compliance: To comply with legal obligations such as tax reporting, fraud prevention, or other legal requests.
3. Sharing Your Information

We respect your privacy, and we will never sell or rent your data to third parties. We may share your personal data with trusted partners and service providers in the following circumstances:

  • Payment Processors: To process payments securely.
  • Shipping Companies: To deliver your orders.
  • Marketing Platforms: To send emails and manage marketing communications (if you’ve opted in).
  • Legal Compliance: If required by law, we may disclose your personal data to regulatory authorities or law enforcement.
4. Data Security

We are committed to ensuring that your personal data is secure. We implement appropriate technical and organizational measures to safeguard your information from unauthorized access, alteration, or disclosure.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Your Rights

Under GDPR and other applicable privacy laws, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
  • Right to Erasure: You can request that we delete your personal data where there is no lawful reason for us to retain it.
  • Right to Object: You have the right to object to the processing of your personal data in certain circumstances, such as for direct marketing.
  • Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used format.

To exercise any of these rights, please contact us at hello@sape.shop.

6. Data Retention

We will retain your personal data for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements. You may request deletion of your data, and we will comply as required by law.

7. Third-Party Links

Our Site may contain links to third-party websites. Once you click these links and leave our Site, we have no control over the privacy practices of other websites. We encourage you to review the privacy policies of any site you visit.

8. Cookies

We use cookies to improve your experience on our Site. Cookies help us remember your preferences, and by using our Site, you consent to the use of cookies. You may manage or block cookies via your browser settings, though this may affect how you interact with our Site.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and you should check back periodically to ensure that you are aware of any updates. Your continued use of the Site after any changes are made constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Sape Products Ltd
167-169 Great Portland Street, London, England, W1W 5PF
Email: hello@sape.shop